Sahar's

About Sahar's

Thank you for visiting our website. The information below is intended to make your visit as seamless and enjoyable as possible.

Service Hours

Monday 9:00 a.m. - 5:00 p.m.
Tuesday 9:00 a.m. - 8:00 p.m.
Wednesday 9:00 a.m. - 8:00 p.m.
Thursday 9:00 a.m. - 8:00 p.m.
Friday 9:00 a.m. - 7.00 p.m.
Saturday 8:00 a.m. - 4:00 p.m.
Sunday  Closed

 

Please Arrive Early

We suggest you arrive 15 minutes prior your treatment to fill in our health assessment, secure a private locker, and disrobe as necessary. Relax in our meditation room and sip a cup of our specialty tea while you clear your mind for a luxurious experience. While we try to accommodate late arrivals with a full therapy period, therapy time may need to be reduced so as not to intrude on the following client’s reserved time.

Security

Please use our complimentary lockers to store your valuables, wallets, cell phones, purses and clothing. Sahar’s is not responsible for lost or stolen items.

Relaxation for All


While at Sahar’s Spa, please contribute to everyone’s relaxation by speaking softly and refraining from cell phone use. If calls are essentials, we will provide a private office for placing calls. Children under the age of 12 are not permitted in any spa service area.

Appointments

To ensure your preferred stylists or therapist is always available to you, we recommend you make your next appointment prior to leaving the salon /spa. If you ever feel you would be more comfortable or better served by another staff member, please let us know.  Appointments for ALL services will have to be guaranteed by credit card or gift certificate numbers.

Personal Preferences

Whether it is the room temperature or the level of massage pressure, please communicate your preferences with the therapist so he or she can make your time with us a special experience.

Cancellations/No Shows Policy

We understand emergencies do arise; however, the appointments you select are reserved for you.  Appointments for ALL services will have to be guaranteed by a credit card or a gift certificate number.  Appointments canceled within 24 hours of the scheduled time incur a charge of 50% of the total cost for the service(s).  All no-show appointments will be charged in full and billed to your account.

Payment Methods

Payment is required when services are rendered.

Sahar's is pleased to honor Visa, MasterCard, Discover and American Express. Personal checks are accepted with proper identification (driver license) and subject to a $25 returned check fee.

Gift Certificates

You may purchase gift certificates for a dollar amount or particular services at the reception desk or through one of our phone reservationists. We can mail the gift certificate anywhere in the United States.  For an instant gift certificate online, you may use the tab located at the top of the page.

Gratuities

Gratuities are not included in our spa treatment or salon services but are appreciated. You may add a gratuity to any form of payment. Cash gratuity envelopes are available at our front desk.

Refreshments for the Body and Mind

We serve complimentary herbal teas , coffee and water with our spa treatment at our relaxing room.

Lunch Selections

Some of our packages, bridal parties, corporate retreats, birthdays or special occasion parties include luncheon or snacks. Please advise the concierge of any dietary requirements in advance. Lunches for parties of three or more may be ordered 48 hours in advance.

Special Requests

For parties, corporate groups and special organizations, arrangements can be made for "off hours" usage of the spa. Ask our concierge about any other requests such as room rental, flower delivery, or specialty food items.

Our Guarantee

If you have suggestions or if we did not meet your every expectation, please call the manager or email us. We will provide feedback and ensure you receive full satisfaction.

NOTE: Scheduling an appointment at Sahar’s is an acknowledgement of these terms. Prices are subject to change without notice.

Sahar's Continental Shops
4100 Westtown Parkway
West Des Moines, IA 50266
Phone: 515-225-7559
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